Customer Service Representative 1 (Consumer Affairs)

At Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances. our culture is one of hard work, ethical behavior and teamwork. We roll up our sleeves and work hard to create products that have been pleasing customers for over 100 years. We offer a comprehensive compensation and benefits package which includes health, dental and vision insurances, along with 401(k), paid vacation, a paid charitable day off to share your talents with the non-profit of your choice, a quarterly subsidy to help cover the costs associated with staying fit, the ability to purchase our products at a discounted cost, employee recognition, team building activities, and a casual dress code just to name a few of the advantages of working for this dynamic company.

We are seeking qualified candidates for the position of Consumer Affairs Representative at our Southern Pines, NC facility. This is a salaried, overtime eligible, office environment, Monday - Friday 8 : 00 - 5 : 00 pm role. As the first line of communication with our customers, this role plays a critical part in delivering exceptional service and support.

Compensation Structure :

This position features a step increase program to support employee growth :

Start Rate : $39,000 annually

Pay Increases : Scheduled pay increases at 3 months, 6 months, and 12 months based on performance and tenure.

We're looking for candidates who are customer-focused, detail-oriented, and eager to grow within a supportive team environment.

Responsibilities of the position include :

Answer, process and document incoming phone calls, e-mails and letters from retail consumers in a fast-paced call center environment.

• May cross train on specialty brands to answer consumer phone calls and respond to e-mails, which may entail offering white glove customer service.

Requirements of the position include :

• High School diploma or equivalent
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills with experience in data entry, e-mail and the Internet across multiple systems
• The ability to work well in a fast-paced team environment

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity / Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov .