Bilingual Administrative Assistant (full time)

Job Description

Job Description

Schedule :

32 hours / week Monday - Thursday

Summary :

The Bilingual Administrative Assistant facilitates communication between clients and providers, and serves as a welcoming presence, addressing all Front Desk needs in an attentive, friendly, efficient, and courteous manner. This position supports clients, staff, volunteers, visitors, and donors while providing a trauma-informed care approach.

Essential Duties :

The following lists out job functions that are essential to this role.

• Responds to phone calls daily in a timely manner and conducts outbound calls to remind clients of upcoming appointments and / or inform them of transportation timelines.
• Translates documents, flyers, policies, brochures, etc. from English to Spanish to support all GoochlandCares departments and ensure clients receive the care they need.
• Collects and organizes client documents for the Registration Department as part of the daily registration process so clients can sign appropriate documentation.
• Ensures Front Desk safety precautions are in place, alerting authorities when needed.
• Enters volunteer applications into eTapestry daily from those received via email.
• Onboards volunteers and ensures they feel welcomed, receive a tour and t-shirt, and are made aware of GoochlandCares' mission and values.
• Supervises Front Desk volunteers by providing ongoing training and empowering them to perform daily Front Desk duties.
• Enters Food Pantry client sheets into eCW to track daily visitors for statistical, grant proposal, and reporting purposes.
• Supports the Development Department obtain monetary donations and donors by :

Writing and mailing out thank you letters to donors.

Requirements :

The following represent the knowledge, skills, and abilities needed to perform the essential functions of the job.

Technical Skills :

Physical Requirements and Environmental Conditions :

GoochlandCares is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, gender, creed, color, religion, ethnic origin, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws. GoochlandCares is committed to building a healthy, diverse, and inclusive culture where all are treated equitably and are empowered whether receiving or delivering services.

Our mission is to provide basic human services and health care to our Goochland neighbors in need.