Order Management Specialist

Job Description

Job Description

Position Overview

We’re seeking an Order Management Specialist to join our fast-paced, collaborative team. This role is ideal for someone with strong communication and technical skills who thrives in a dynamic environment and enjoys working both independently and as part of a team.

Key Responsibilities

Serve as the first line of support for client inquiries via phone, email, and live chat

Process and release orders using ERP systems

Coordinate with production teams to ensure timely fulfillment of orders

Monitor and manage order status, troubleshoot issues, and provide proactive updates

Collaborate with internal teams on promotional product needs

Qualifications

Bachelor’s degree preferred

1–3 years of experience in customer service or e-commerce

Proficiency in NetSuite or similar ERP system

Comfortable with Microsoft Office Suite

Excellent written and verbal communication skills

Ability to work independently and in a small team

Bilingual (Spanish) is a plus

Strong organizational skills and attention to detail

Experience in a fast-paced environment with high order volume

Additional Details

Growth Opportunities : Potential to move into purchasing or other internal roles

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details : $21.00 to $26.00 per hour

Search managed by : Karla Hernandez

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / www- uat.lhh.com / us / en / candidate -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.