Customer Service Supervisor

A company is looking for a Customer Service Supervisor (Remote).

Key Responsibilities

Evaluate, coach, and lead Customer Service Representatives (CSRs) in accordance with service processes and procedures

Assist in managing the Customer Service Department, including hiring, training, and coaching CSRs

Monitor call queues and service levels, handle escalated calls, and provide performance reports to management

Required Qualifications

3 years of Customer Service supervisory experience preferred

College degree is preferred

3 years of Insurance experience preferred

Advanced Microsoft Excel skills, including pivot tables and charts

Experience with IVR and CCaaS management skills