QVC Lead

Job Details

Job Location

GBDC - Fulton, NY

Salary Range

$19.00 - $19.00 Hourly

Description

Company Overview : MacKenzie-Childs is a leading home furnishings retail company known for its unique design, high-quality products and exceptional customer service. We specialize in offering a wide range of kitchen, entertaining, decor and furniture items that cater to various styles and preferences, ensuring our customers find exactly what they need to make their homes joyful and stylish.

Position Summary :

The Major Accounts Lead supports the day-to-day operations of the major accounts team, assisting with order management, fulfillment coordination, and client communication. Acting as a working lead, this role helps prioritize tasks, supports team members, and ensures high levels of accuracy, service, and compliance for key wholesale customers.

Essential Job Duties and Responsibilities : (Additional duties may be assigned)

• Assist with processing and managing orders for major wholesale accounts, ensuring all requirements are met.
• Lead daily workflow for the team, delegating tasks and providing on-the-floor guidance.
• Communicate with internal departments (e.g., warehouse, logistics, customer service) to meet delivery timelines.
• Review customer routing guides and ensure compliance with EDI, labeling, packing, and shipping standards.
• Help resolve issues related to orders, inventory availability, shipping discrepancies, and customer concerns.
• Monitor deadlines and assist with prioritizing workload to meet service-level agreements.
• Support data entry, reporting, and document preparation as needed.
• Assist in training and onboarding new team members.
• Serve as point-of-contact when Supervisor is unavailable.

Supervisory Responsibilities :

Qualifications

Education and Experience :

Special Requirements :

Knowledge, Skills, and Abilities :

Equipment Used :

Physical and Mental Requirements :

Environmental Conditions :

Salary Range : 19.00 / hr