Employee Journeys Lead

Employee Journeys Leader

The Employee Journeys Leader will serve as the strategic owner and operational excellence driver for all critical employee lifecycle touchpoints at General Motors. This role will establish and lead the Employee Journeys Center of Excellence (COE), ensuring seamless, consistent, and exceptional employee experiences across key lifecycle events like onboarding, offboarding, job changes, and major life events.

The position requires a customer-centric leader who can design, implement, and continuously optimize journey experiences that strengthen employee engagement, retention, and organizational culture.

Key Responsibilities

• Develop and execute the enterprise-wide Employee Journeys strategy, aligning with GM's talent and culture objectives
• Establish the Employee Journeys COE as the authoritative source for journey design, standards, and best practices
• Champion employee experience innovation and continuous improvement across all journey touchpoints
• Own end-to-end design and optimization of core employee journeys
• Create standardized, scalable journey frameworks while allowing for personalization based on employee needs
• Develop journey mapping, process documentation, and experience standards for each touchpoint
• Establish service level agreements and quality metrics for all journey experiences
• Implement feedback loops and continuous improvement processes to enhance journey effectiveness
• Partner with IT, Legal, Benefits, Payroll, Security, and other stakeholders to ensure seamless journey execution
• Collaborate with global HR teams to ensure consistent journey delivery across all GM locations
• Work closely with Global Mobility to optimize visa, work authorization, and relocation experiences
• Establish clear escalation paths and issue resolution processes for complex journey challenges
• Evaluate, implement, and optimize technology solutions that enhance journey experiences
• Partner with HRTO to leverage automation and self-service capabilities
• Develop comprehensive metrics and reporting frameworks to measure journey effectiveness and employee satisfaction

Experience

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future.

This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week.

This job may be eligible for relocation benefits.

Our vision is a world with zero crashes, zero emissions, and zero congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words, our deeds, and our culture. Every day, we want every employee to feel they belong to one General Motors team.

From day one, we're looking out for your well-beingat work and at homeso you can focus on realizing your ambitions.

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state, and local laws.

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 800-865-7580.