Concierge - Willow Hill

Job Description

Job Description

Concierge – Front-Line Ambassador of the Community

About the Role

Our Concierge is the welcoming face and voice of the community; ensuring residents, guests, and vendors feel valued from the first hello. In this vital role, you’ll keep daily operations running smoothly by providing exceptional service at the front desk and behind the scenes with administrative support.

What You’ll Do

• Greet residents and visitors with warmth and professionalism. Manage front-desk traffic by triaging walk-in requests and guiding residents or visitors to the right team member.
• Greet residents, guests, vendors, and prospective residents as they enter the office, making every interaction welcoming and efficient.
• Answer and direct incoming calls with professionalism, providing accurate information and timely assistance.
• Manage front-desk communications, including phones, emails, and resident follow-ups to ensure satisfaction.
• Monitor and respond to resident emails, letters, and messages, ensuring every inquiry receives a clear and friendly follow-up.
• Assist with resident programs, ensuring strong participation and clear communication.
• Support leasing staff by checking in prospects arriving for property tours and ensuring they feel comfortable while they wait.
• Maintain accurate files and documentation to keep operations organized and compliant

What We’re Looking For

Why Join Us?

Ever evolving, we are fanatically passionate pioneers in our field. Our team is diverse, dynamic, and impactful. Together, we work hard, collaborate, and brainstorm to strengthen communities. In this role, you have the opportunity to connect with residents, welcome new faces, and foster a welcoming environment.

TI Communities is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.