Shift Supervisor (Los Angeles)

Shift Supervisor

Position at Tender Greens

Reports to : General Manager

Direct Report : None

Job Summary : Our Shift Supervisor is responsible for assisting the General Manager and Executive Kitchen Manager in the daily front and back of house restaurant operations and guiding the front and back of house team members. It is expected that the Shift Supervisor is fully certified in all front and back of house positions. This is a non-exempt position.

As a Shift Supervisor, you are responsible for encompassing our goal of providing each guest with a truly outstanding experience as well as :

• Exemplifying exceptional guest service and fostering an enthusiastic and uplifting environment
• Assisting with enforcing safe work behaviors and safety standards are adhered to maintain a safe workplace
• Assisting the GM in training front of house team members to achieve established policies and procedures
• Assisting the Executive Kitchen Manager in the training of kitchen team members using the certification process
• Assisting in the rollout of limited time menu offers or new menu items and recipe changes
• Assisting in executing the setup of Salad, Grill, Carve, Cashier, Prep, Dish, Bus, etc. stations for service
• Advising Executive Kitchen Manager and General Manager of any employee related issues
• Assisting in day-to-day practices related to the team including initial and ongoing training
• Reviewing and guiding the completion of Front of House team members training checklist and certification using Tender Greens Training Certification Process
• Assisting in morning and evening line checks, food tastings and pre-shift meetings
• Participating in food safety and line checks to ensure food standards are met and executed safely
• Assisting with completing daily time edit and capture time edit signatures from employee
• Communicating team member and guest injuries are reported to the GM and EKM at the time of injury and proper Tender Greens protocols are followed when GM and KM are not present
• Participates and assisting in employee safety training and LMS signoffs and meeting safety standards
• Participating in handling guest complaints that happen during their shift when a GM and EKM is not present
• Assisting with the opening and / or closing of the restaurant depending on schedule
• Assist with Point-of-Sale System (Aloha & Olo) functions to ensure they are being conducted according to policy such as comps & re-opening / reprinting checks, conducting same day refunds, and doing a system refresh
• Conducting nightly notes and entering sales into the purchase tracker
• Assisting in the daily invoice tracking, inventory, and transfers
• Taking catering orders and / or verifying catering orders are fulfilled accurately and on time before handing over to guest or third-party delivery
• Assisting in directing cleaning service when GM and EKM are not present
• Assisting in overseeing Health Department visits when GM and EKM are not present
• Assisting in the follow up of repair and maintenance items in the tracking system-Corrigo
• Supporting operations by performing any other duties as assigned to ensure the restaurant is producing to standards
• Assisting in the ordering of food items including grocery, meat, fish
• All other duties as assigned

Qualification Requirements for this position are :

Physical, cognitive, social, and environmental requirements include :

Hours : Must be available to work varied shifts including nights and weekends

This job description for Shift Supervisor only provides an overview of job responsibilities that are subject to change.

Hourly Rate : $20.15 + Tips