Technical Specialist II

Job DescriptionJob DescriptionSalary : $71,500 - $76,500

trueCABLE is seeking a highly motivated and detail-oriented Technical Specialist II to join our growing Technical team. In this role, you will play a key part in supporting our technical and product strategy, working closely with leadership and cross-functional teams. As a fast growing company with a lean structure, we value individuals who are proactive, resourceful, and eager to take initiative. If you excel in problem-solving, enjoy refining processes, and are passionate about continuous learning, all while working remotely, this is a unique opportunity to make a meaningful impact.

At trueCABLE, we offer more than just a job. Youll be part of a collaborative culture that values growth, innovation, and work-life balance. We provide competitive benefits, flexible PTO, and a remote-first environment designed to support your success. As a Technical Specialist II, you will deliver expert technical support to both customers and internal teams, leveraging your knowledge in fiber and copper cabling, network installations, and related technologies. Youll manage escalated technical inquiries, support customer project execution, and contribute directly to the success of our products and services.

Key Responsibilities :

• Technical Support : Provide advanced resolution for complex technical and installation inquiries, effectively troubleshooting issues and delivering precise product recommendations to support trueCABLE customers. Assist the Technical team with technical inquiries where needed.
• Product Expertise : Cultivate and maintain comprehensive knowledge of the full product portfolio, encompassing both practical applications and technical specifications. Offer insights to optimize product functionality and performance.
• Product Development Collaboration : Partner with the Technical team to contribute ideas for product enhancements and identify opportunities for complementary product additions to strengthen the existing portfolio.
• Product Testing : Conduct hands-on performance and quality testing of trueCABLE products using industry-standard tools and equipment to ensure compliance with rigorous standards.
• Technical Content Creation : Collaborate with the Marketing team to produce high-quality, accurate, and user-friendly technical documentation, tutorials, and training materials tailored to customer needs.
• Cross-Functional Engagement : Work seamlessly with various departments to ensure effective communication on escalated technical support and customer service matters, providing expert guidance to internal teams and external clients.
• Continuous Improvement : Proactively identify and suggest process enhancements within the technical support function to boost efficiency and elevate customer satisfaction. Stay informed on industry best practices and emerging technologies to maintain cutting-edge expertise.

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Additional Information :

remote work