Call Taker
Benjamin Franklin PlumbingLevittown, PA, USjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionPrior experience in a high-volume call center or similar customer service role Excellent multitasking and communication skills Confident, upbeat phone presence with attention to detail Ability to stay composed under pressure and maintain accuracy Familiarity with plumbing / HVAC services and scheduling software is a plus Sales-friendly mindset to promote our club memberships Willingness to participate in an on-call rotation once trained Competitive hourly pay ($18$22 / hr depending on experience) Full-time schedule with consistent hours Health insurance, paid time off, and retirement plan Supportive team atmosphere with room to grow Training on our services and club membership offerings
Join Our Team!
Ben Franklin Plumbing and One Hour Heating & Air are looking for a Call Taker to join our fast-paced, customer-focused office team. This role is all about making a great first impressionanswering phones quickly, accurately booking service calls, and introducing customers to our valuable club membership program.
What You'll Do :
- Answer a high volume of inbound calls from customers requesting plumbing and HVAC services
- Gather detailed information : name, contact info, address, and service need
- Accurately enter all call information into our scheduling software
- Offer and explain our club membership program during the call booking process
- Deliver top-notch customer service with a calm, friendly, and professional tone
- Manage multiple calls at once without missing a beat
- Work closely with team members to ensure a smooth customer experience
- Once fully trained, participate in a rotating on-call schedule to help support after-hours customer calls (schedule provided in advance)
What We're Looking For :
What We Offer :
Apply Today :
Think you'd be a great fit? Send your resume today. We're excited to add another friendly, professional voice to our team!
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Call Taker • Levittown, PA, US