IT Support Analyst

Overview

Blue Chip Talent, in partnership with a leading automotive technology organization, is seeking a skilled Technical Support Specialist . This role is responsible for supporting system installations, resolving technical issues, and escalating complex problems. The ideal candidate will work on-site in Detroit, assisting users with hardware and software troubleshooting using GUI-based tools.

Base pay range

$19.00 / hr - $20.00 / hr

Responsibilities

• Support end users with the setup and coding of automotive systems
• Troubleshoot technical issues using GUI tools and established workflows
• Escalate unresolved or complex issues to team leads
• Document support activities within a ticketing system
• Resolve technical problems related to Microsoft Office Suite, Teams, Outlook, and Windows OS
• Provide clear, step-by-step guidance to users over the phone
• Collaborate with internal teams to ensure timely issue resolution

Skills & Experience : Required

Seniority level

Employment type

Job function

Industries

Benefits

Note : The original description may contain on-site requirements and location references. This version maintains the essential responsibilities and qualifications while removing extraneous content.

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