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Patient Account Representative - Commercial Collections (Hybrid)

Patient Account Representative - Commercial Collections (Hybrid)

Memorial HermannHouston, TX, US
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Job Summary

Position is responsible for the timely collection of third party and private pay receivables.

Job Description

Desired Skill Sets :

  • Healthcare collections experience highly preferred
  • Revenue Cycle insurance follow-up experience
  • May be open to appeals / denials experience
  • EPIC experience a plus

Minimum Qualifications

Education : High School Diploma or GED, preferred

Licenses / Certifications : (None)

Experience / Knowledge / Skills :

  • Prefer three (3) years hospital business office or medical related experience
  • Some knowledge of business office, patient billing, or collection / reimbursement procedures in a healthcare setting preferred
  • Ability to multi-task in a fast paced, high volume environment
  • Proficient in Microsoft office with emphasis on Excel, 10-key and math

    • Principle Accountabilities :

  • Reviews incoming correspondence and takes appropriate action. Responds promptly to inquiries.
  • Analyzes accounts for errors, adjustments and credits, issuing corrected entries when necessary. Updates account information accordingly.
  • Documents communications accurately and completely.
  • Serves as a mentor and resource for less experienced staff.
  • See Addendums for Job Related Specific Duties
  • Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
  • Promotes individual professional growth and development by meeting requirements for mandatory / continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
  • Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
  • Other duties as assigned.
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