Technical Infrastructure Program Manager, Retail Infrastructure Services - Hardware Deployment

Technical Infrastructure Program Manager

The Amazon World Wide Grocery Store Tech (WWGST) Retail Infrastructure team is looking for a passionate and innovative Technical Infrastructure Program Manager (TIPM) to join our Hardware Deployment team. This team is responsible for leading complex and challenging projects that will deliver innovative technical solutions to our physical stores. We have an opportunity to revolutionize the brick and mortar grocery shopping experience at Amazon banner grocery stores and set new standards for accessing the highest quality organic and natural groceries across the US, Canada, and the UK. As a TIPM, you will be a key member of tech leadership and will need to drive forward the technology across Whole Foods Market and Amazon Fresh to create a best in class grocery shopping experience. We are looking for an individual with strong business acumen and technical skills, great communication abilities, and a passion to implement new technologies to help our banners thrive at delivering the highest customer obsession. In the TIPM role, you will be responsible for planning and leading the physical deployment efforts for medium to large projects that span multiple technology and operational teams, and third-party OEM and Field Service partners. These projects will include initiatives such as rolling out new technology to existing stores and leading efforts to develop and implement creative solutions, leading POS / SCO image engineering as well as network, media, printer and service scale efforts.

Key job responsibilities :

• Work with Business and Retail Technology partners to select, plan, and deploy physical technology to existing stores.
• Create and manage work-back plans, hour by hour plans, and T- plans as needed.
• Manage and track purchasing, and track and report on spending actuals.
• Work with procurement, legal, and OEM partners to define and manage project-specific purchasing agreements and field services scopes of work (SOW).
• Plan and manage deployments including establishing hyper-care and transition to support plans for deployments that will range from small pilots, to full-chain deployments.
• Maintain solid communications with Operations, Store Leadership, and Tech partners.
• Establish and maintain regular reporting of key metrics and deployment status.
• Partner with Engineers and Tech Support to resolve technical issues, driving the team to resolution.
• Demonstrates strong written and verbal communication skills.
• Able to identify potential risks and ask probing technical questions to ensure appropriate tradeoffs are made when delivering projects and programs.
• Can synthesize technical details to report project status, identify and communicate associated issues and risks, and clearly articulate the business impact.
• Translates technical blockers into program impacts and routes issues to the appropriate technical owners.
• Demonstrates strong understanding of the technologies in the program or product domain, such as hardware, network, software, and systems.
• Knows how to interpret relevant technical data like network diagrams and specifications within their domain.
• Able to articulate customer pain points from a technical deployment perspective, verbally, in writing, and through diagrams.

A day in the life :

The primary focus of this role will be to partner with our Retail Technology teams to help them evaluate new technology, develop strategies, requirements, project plans, communication plans, transition plans, and lead the deployment of the new technology to our physical stores. The successful candidate will have a passion for working with technology and operations teams as well as end-users to ensure the best experience for our business partners, in-store team members and customers.

About the team :

The Retail Infrastructure Services, Hardware Deployment team is a team of program managers who are dedicated to bringing the best customer experience to both our internal and external customers, and excited to accomplish that through implementing new technology in our physical stores.