Consumer Engagement Leader

Blue Foundry BankParsippany, NJ, US

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Job Description

About Blue Foundry Bank

This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.

At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.

In addition, our comprehensive compensation package includes medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k) / Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.

Position Summary :

The Consumer Engagement Leader will be responsible for leading the Consumer Branch Management team to enhance customer engagement by leveraging an effective sales and service culture; this includes staffing, interviewing, hiring, performance evaluation, disciplinary actions, coaching, developing and providing feedback. Managing the consumer branch management staff and operational functions of the branches to meet the financial needs of the bank’s customers and the goals set forth by Executive Leadership. The Consumer Engagement Leader will assist with the creation of developing and implementing strategies to achieve deposit and loan goals for the branch network and ensuring compliance with all bank policies while providing outstanding customer experience. The Consumer Engagement Leader will perform formal on-site monthly branch evaluations, hosting branch manager meetings to ensure effective communication across the branch network.

The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors this position is eligible for incentive pay based on achievement of company and / or individual goals.

Minimum Job Requirements :

Minimum of a four-year college degree or related experience
Minimum 10 years of proven experience in management, sales, and business development.
Excellent supervisory and leadership skills
Excellent interpersonal and communications skills, both written and verbal
Extensive knowledge of retail banking regulations and retail branch operations
Must be mobile to meet the needs of the business, working flexible hours in various branch locations
May be required to work extended hours, including weekends
Ability to interact with others in a positive manner
Strong computer and management skills

Primary Responsibilities :

Performs interviewing and hiring for the branch network

Strong coaching, mentoring, feedback and follow-up skills are a necessity

Develop a sales culture centered around branch activities and behaviors to expand and develop new and existing customer relationships

Collaborate closely with Sales Support Manager and Consumer Training Leader to ensure consistent, effective delivery of new products, consumer campaigns and service culture is presented effectively to our bank customers.

Motivate and lead teams to achieve goals and incentive payouts

Oversee Branch Managers and Floating Staff, perform formal on-site surprise evaluations for each branch at least once per month

Perform one scheduled visit per branch to review goal progress, reinforce current actions plans, review pipelines, etc.

Perform role play with branch employees to ensure they provide accurate product and service educational conversations to ensure our bank’s customers’ financial needs are met.

Collaborate with various departments, especially Operations, Digital Banking, Lending, consumer Train and Marketing to ensure teams are adhering to proper procedures and to ensure excellent customer experience

Participating in Project Teams as needed

Attend individual branch team meetings at least once per quarter

Host Consumer Branch Manager meetings monthly

Support the Foundation needed

Deliver and execute Branch Managers, annual reviews

Identify skill gaps and recommend training to the Consumer Training Team

Work with branch teams to establish and maintain enthusiasm and a passion for quality customer service

Consistently work with branch teams to implement new sales techniques to achieve goals

Reinforce All Team Action Plans to help drive current bank promotions

Create regular reporting as needed

Assist teams to achieve goals within the bank’s Consumer Incentive Plan

Assist managers with participation in various civic and business organizations to enhance the image of the Bank and to create new opportunities

Complete branch audit responses

Performs other duties as required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Blue Foundry Bank will award an employee referral payment to employees who refer new hires.

If the candidate is hired, the referring employee will be eligible to receive referral payment in accordance with the following guidelines :

$100 after the new employee has completed his / her three-month anniversary , $400 after the one-year anniversary

Both employees must be employed on the anniversary date of the referred employee in order to receive a referral payment.

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Consumer Engagement • Parsippany, NJ, US