Inside Sales / Customer Service

Job Description

Job Description

Ace Handyman Services is Hiring a Inside Sales / Customer Service Representative!

Location : Dacula, GA

Pay Range : $22 – $27 / hour

Employment Type : Full-Time

About the Role

Join Ace Handyman Services , part of the trusted Ace Hardware family, and play a key role in ensuring smooth operations and excellent customer experiences.

As an Inside Sales / Customer Service Representative , you’ll handle customer inquiries, schedule appointments, support sales efforts, and keep our office running efficiently. This role is ideal for someone organized, personable, and driven to help customers while supporting a growing team of skilled handymen.

You’ll be the link between customers and field operations, contributing directly to our company’s reputation for professionalism and reliability.

Key Responsibilities

• Handle inbound calls, emails, and online inquiries from potential and existing customers.
• Schedule appointments for service technicians using our scheduling software.
• Support inside sales initiatives by following up on leads, preparing quotes, and closing small sales opportunities.
• Maintain accurate records of customer information, work orders, and payments.
• Communicate with technicians to coordinate daily schedules and job assignments.
• Provide administrative support including invoicing, order entry, and reporting.
• Contribute to a positive team environment with a customer-first mindset.

Requirements

Requirements (Must-Have)

Nice to Have (Preferred)

Benefits

About Ace Handyman Services

Ace Handyman Services is a trusted name in home repair and improvement, providing top-quality service with professionalism and care. As part of the Ace Hardware family, we’re dedicated to helping homeowners with projects big and small, offering reliable solutions and exceptional craftsmanship.

We believe in integrity, teamwork, and growth — for both our clients and our employees. If you’re ready to bring your energy, organization, and customer service skills to a growing company, we’d love to hear from you!