Customer Care Representative

Customer Care Representative

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What Do Our Customer Care Representatives Do?

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquiries and resolving problems that may require deviation from standard operating procedures.

Responsibilities Include, But Are Not Limited To :

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative home inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and / or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

What Do You Need?

Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes : Professional and Personal Growth

Health and Wellness

Savings and Retirement

Work-Life Balance

We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.