Intern / Co-Op - Customer Experience & Growth

Join the diverse and dynamic team that powers Michigan's largest energy provider and one of the nation's largest gas and electric combination utilities. Consumers Energy services 6.8 million of Michigan's 10 million residents - caring for our friends and neighbors in all 68 Lower Peninsula counties. We embrace a cleaner and leaner utility vision focused on eliminating energy waste and adding renewable energy from sources such as wind and solar.

For consideration, please remember to upload your College Transcript(s) [o ffi cial Or un off icial] and supporting documentation into the "Supporting Documents" section of your application.

• This position is not eligible for sponsorship

Department Summary

The Customer Experience Internship Program is geared toward current college students or recent graduates who have a passion for project management, strategy, sales, marketing, economics, innovation or data analytics and an interest in Consumers Energy and the energy industry. The Internship Program at Consumers Energy is a key component of realizing the Customer organization's goals.

Job Description / Responsibilities

An intern in this group will be helping the subject matter experts make the best decisions possible about critical business issues. In this role, you'll be exposed to a wide range of energy industry issues critical to the company's continued success. You will be continually exposed to challenges that stretch your analytical skills, creativity, business acumen, interpersonal skills and leadership. The successful candidate for this position will have primary responsibility for assisting in the delivery of operational strategic initiatives, focused on achieving performance metrics, process efficiency and customer satisfaction.

This position offers an opportunity to develop a skillset of core problem solving skills to a strategy consultant role. Interns will be asked to explore the most pressing and potentially disruptive forces facing the utility and energy industries today and develop strategies that will aid senior executives in making decisions.

IMPORTANT NOTE : This posting does not represent a specific position and is posted for the purpose of collecting resumes for students interested in an internship opportunity with Consumers Energy. Opportunities could include summer 2026 or part-time opportunities.

Due to the nature of this posting, and alignment to the winter / spring recruitment season, applications will be collected from September through November of 2025. Response to your application may be delayed due to the extended application period.

Requirements / Qualifications

Enrolled and actively pursuing a bachelor or master's degree in the business field majoring in Business Administration, Economics, Finance, Accounting, Data Analyst, Marketing, Communications, Leadership, Regulatory, Policy, Political Science, Industrial Engineering, or a similar field.

The minimum GPA requirement for this internship position is 3.0.

The following skills and experiences may set you apart from others :

Essential Functions

Diversity, Equity & Inclusion :

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture : Caring, Empowered, Deliberate, Agility, and Ownership.