Immediate Openings – Customer Service Representative

Who We Are

Olympus Solutions is a results-driven marketing company dedicated to helping brands achieve their full potential. With a strong foundation in marketing, we design campaigns that captivate, engage, and convert. Our team of experts brings creativity, strategy, and data-driven insights to every project, ensuring impactful and measurable results.

Who We Need

If you’ve got a knack for turning inquiries into opportunities and challenges into solutions, our team needs you! The Customer Service Representative is a vital link between customers in Bakersfield and the essential telecom services they rely on. You’ll be empowered to not only provide top-notch support but also help customers enhance their daily lives. APPLY NOW and bring us dynamic talents!

Key Responsibilities

The role of a Customer Service Representative involve :

Engaging with customers to understand their needs, answer questions, and recommend wireless solutions that truly fit.

Providing timely, friendly, and professional support to ensure every customer walks away satisfied.

Identifying sales opportunities during conversations and help customers upgrade or add services that enhance their daily lives.

Assisting new customers with sign-ups, explaining eligibility requirements and ensuring a smooth onboarding process.

Learning and maintaining up-to-date knowledge of wireless latest plans, products, and promotions.

Accurately recording customer information and service details to support team reporting and follow-up efforts.

Sharing insights, tips, and feedback alongside fellow Customer Service Representatives to strengthen team performance and customer satisfaction.

Supporting local events and outreach initiatives that connect underserved communities to vital telecom services.