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General Manager

General Manager

Noble SmokeCharlotte, NC, US
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General Manager

Noble Smoke - Optimist Hall is looking for a General Manager who is on fire with passion and gratitude, possesses excellent people skills, and takes ownership of the role, mission & vision. This position is very "hands on" and you will need to be functional in all positions and aspects of the business. You will be the face of Noble Smoke - Optimist Hall in the community and build relationships inside and outside the restaurant.

At Noble Smoke - Optimist Hall, we believe that THE EMPLOYEE is our primary customer! We live the golden rule, are committed to healthy & sustainable growth, honor families, give generously, provide restoration, and add value to our team.

ALL FULL-TIME, BENEFITS ELIGIBLE EMPLOYEES RECEIVE :

  • Medical insurance
  • Paid time off
  • Parental Leave
  • Access to an Employee Assistance Program
  • Discounts at all Noble Food & Pursuit establishments
  • Employee paid continued education & training opportunities
  • Competitive pay
  • Access to growth within the industry

Main Responsibilities of a General Manager :

  • Daily direct supervision of all staff and managers and on-going coaching throughout the shift to ensure all specs, standards and policies are being upheld.
  • You love your job and it shows, you are happy, energetic and your enthusiasm is contagious.
  • Hiring, on-boarding, training and discipline and documentation of staff and managers.
  • Interacting with guests to ensure great service and hospitality. Lead by example.
  • Ensure all menu items are prepared hot, fresh and to recipe.
  • Set sales goals, manage food, labor and supply costs, with entire P&L responsibility.
  • Properly forecasts sales and product mix usage.
  • Does weekly inventory to ensure accuracy and proper product levels.
  • Analyze current and future staffing needs to grow the business.
  • Write and / or oversee weekly scheduling with the Asst. General Manager.
  • Provide clear feedback through praise, coaching and counseling. Effective at listening to staff and managers to address quickly address concerns.
  • Maintain Health Department standards and impeccably clean kitchen and dining areas.
  • Take responsibility for any necessary in store guest recovery and online reviews.
  • Execute in house and off-site catering events to facilitate growing the brand.
  • Maintain a professional image at all times.
  • Solves problems and removes obstacles to successful daily operation.
  • The right candidate for this job has the following :

  • Past experience producing and managing high quality food, following recipes and adhering to non-negotiable standards.
  • At least 5 years experience working in food service in a fast paced, high quality food environment.
  • At least 2 years experience in a leadership position. (GM experience preferred but not required.)
  • Proficient with computers and have excellent verbal and written communication skills.
  • Proven past record of advancement, promotion and job stability.
  • Ability to multi-task and work in a fast paced environment.
  • Flexible work schedule to include nights, weekends and holidays.
  • 5 day, 48-52 hour work week.
  • Are you ready to join a team that rewards you individually, celebrates your team, & pours into your growth and development? Becoming a General Manager at Noble Smoke - Optimist Hall might be the perfect fit! We look forward to receiving your application!

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