Field Service Technical Support (Louisville)

Field Services Technician

Apex Systems is looking to hire for a Field Services Technician. If you are interested in applying please send your resume to eschnell@apexsystems.com

This is a driving position so you must have your own reliable transportation you are comfortable using!

Location : Louisville, KY area

PR : Hourly + .70 / mile mileage reimbursement

Tasks include, but are not limited to :

• Analyzes, troubleshoots, and resolves issues within IT infrastructure
• Understanding of a Data Center IT Operations environment
• Provides installation and or break / fix support
• Able to proficiently perform data center support tasks
• Demonstrate hands-on practical knowledge of systems and policies
• Operational management tasks including working to resolve escalations

Requirements :

Must have a basic understanding of Storage theory, Server layout and Network concepts

Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices

Requires good understanding of the general / technical aspects of the job

Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand

Must possess professional written and verbal communication skills

Must be organized and able to document daily activities

Must maintain successful communication and working relationship with management & peers of all levels

Teamwork and interpersonal skills

Must be willing to work outside of standard business hours and weekends

Must be willing to travel for out of state projects

Education and other requirements :

Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.

Ability to operate manual and power hand tools

1 3 years of technical experience and a associates degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience

Apex Benefits Overview :

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses / books / seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.