General Manager

Omni Nashville Hotel General Manager

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville. The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

The General Manager serves as the strategic business leader of the Omni Nashville Hotel, responsible for driving operational excellence, financial performance, guest satisfaction, and team engagement across all departments. This role ensures the hotel meets and exceeds brand standards, guest expectations, and ownership return on investment through effective leadership, execution, and innovation.

As the face of the property, the General Manager champions a culture of service, collaboration, and accountability, while actively cultivating relationships with key customers, community stakeholders, and business partners. This position plays a critical role in developing and executing property-wide strategies to grow market share and sustain long-term success.

This position reports to the Regional Vice President.

Responsibilities

• Sets goals and expectations for direct reports.
• Identifies leadership and fosters career development.
• Inspires and motivates team to achieve operational excellence.
• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Develops deployment strategies to market property in order to continue to grow market share.
• Supports the sales strategy by encouraging effective revenue management practices.
• Reviews the STR report, competitive shopping reports and using other resources to maintain an awareness of the property's market position.
• Identifies key drivers of business success.
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
• Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
• Works collaboratively with the partnership group to build strong relationships to aid the business objectives of the hotel.
• Holds staff accountable for successful performance in a positive manner.
• Utilizes an "open door" policy.
• Communicates a clear and consistent message regarding property goals to produce desired results.
• Fosters associate engagement to providing excellent service.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Hires executive committee team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Provides strategic direction and direct support to ensure the success of the group sales team.
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution?and guest satisfaction
• Participates directly in risk management issues and prevention including legal and workers compensation
• Ensures accurate revenue, expense and labor forecasts and execution
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities.

Qualifications