Customer Service Coordinator

Customer Service Coordinator

This position is responsible for providing communication and coordination of customer services that ensure Legendary Customer Service outcomes for our customers. This includes frequent communication of service status updates for each customer, as well as research, fact-finding, resolution, and follow-up of customer questions, concerns, and suggestions pertaining to the service experience.

The incumbent in this position is expected to model the following practices on a daily basis : 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal / external resources; 3) Participate in ongoing self-development.

Essential Functions :

• Coordinates the daily work in progress to meet department goals through prioritization of work and appropriate scheduling of resources
• Communicates with customers, coordinators, and sales representatives daily regarding scheduling, quoting, and repairing equipment
• Ensures that customers' expectations regarding communication, information, and updates are met and / or exceeded
• Collaborates with key parts and service employees to ensure the flow of information and processes are all focused on delivering Legendary Customer Service
• Provides administrative support to include : answering the telephone, replying to email messages, handling inquiries, and providing information to customer callers
• Maintains consistent, accurate, and timely coordination of information / paperwork / upload photos in communicating the flow of work and ensures that department operates efficiently
• Processes customer payments via check, credit card, CAT access and apply to a job in Dealer Business System (DBS)
• Generates all purchase orders and validates timely entry into work orders in DBS systems
• Coordinates with Supervisor(s) on opening and closing work orders on a daily basis
• Maintains department daily and monthly reports
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities :

Education and Experience :

Supervisory Responsibilities :

Travel :

Physical Requirements :

Work Environment :

Disclaimer :

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.