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Patient Navigator

Patient Navigator

Urology America, MSOAustin, TX, US
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Job Description

Job Description

Join our Team

At Urology Austin, we don’t just treat patients, we care for people. Our mission is rooted in compassion, innovation, and teamwork. As a Patient Navigator, you’ll be part of a dedicated team that ensures patients never feel lost in their care journey. If you’re looking for a role where your communication skills, clinical knowledge, and empathy truly make a difference, this is the opportunity for yo

Position Summary

Our Patient Navigators play a vital role in making sure no patient feels lost in the process. As a key member of our care team, you'll be the personal guide for patients with complex or ongoing treatment plans, making sure they feel informed, prepared, and supported at every step. You’ll combine clinical knowledge, empathy, and communication skills to coordinate follow-up care, educate patients, and remove barriers that could delay progress. If you’re passionate about helping people stay on track and feel seen, this role gives you the opportunity to make a real impact in patients’ lives, one phone call, conversation, or care plan at a time.

  • Note : In-office or Hybrid-remote options available.

Job Relationships :

  • Reports to the Navigation Director
  • Collaborates with Physicians, APPs, Scheduling Teams, Front End Teams, and Clinical Support Teams
  • Supervises : None

    • Qualifications

  • Required : Active Medical Assistant (MA) certification and at least 2 years of experience in a clinical or specialty care setting
  • Preferred : LVN or RN licensure
  • Preferred : Previous experience in urology or other longitudinal care specialties
  • Preferred : Strong knowledge of urologic conditions, procedures, and patient education
  • Proficiency in electronic medical records (EMR) and patient tracking software
  • Excellent interpersonal, organizational, and time management skills

    • Essential Job Duties

  • Serve as the primary point of contact for patients with multi-step or complex care plans
  • Provide clear, compassionate guidance on upcoming appointments, procedures, and treatment milestones
  • Conduct timely outreach to patients at designated intervals, reinforcing adherence and addressing questions
  • Identify and document barriers to care, and escalate issues to appropriate team members when needed
  • Track patient progress along clinical pathways and ensure timely coordination of services (labs, imaging, referrals, procedures)
  • Collaborate closely with providers, front office staff, and clinical teams to ensure care moves forward as ordered
  • Accurately document all patient communication, care plan updates, and task completion in appropriate systems
  • Reinforce provider instructions and offer education tailored to each patient’s treatment plan
  • Monitor patient records to flag delays or missed steps, proactively resolving any gaps
  • Participate in ongoing discussions to refine pathway protocols and support workflow improvement
  • Promote a positive patient experience through timely, respectful, and professional communication
  • Maintain strict confidentiality and comply with all HIPAA and clinic policies
  • Perform additional navigation or support tasks as assigned

    • Physical Demands and Work Environment :

    The physical and environmental conditions described here represent those commonly encountered while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

    Physical Demands

  • Regular walking, sitting, typing, reaching, and light lifting up to 40 pounds
  • Visual acuity and auditory ability to assess patient needs and input data
  • Occasional physical strain from multitasking or high-volume communication

    • Work Environment

  • In-office or Hybrid-remote options available.
  • Well-lit, ventilated, and moderately noisy environment
  • Frequent contact with a diverse population of patients and staff
  • Occasional stress due to time-sensitive patient needs or high patient volume

    • Benefits Package

    Urology Austin offers a competitive benefits package designed to support your health, well-being, and future. Eligible employees receive :

  • Pay Range : $26.00 – $42.00 per hour, based on licensure and relevant experience
  • Medical, dental, and vision insurance
  • 401(k) with employer match and profit sharing
  • Paid time off and paid holidays
  • Short- and long-term disability coverage
  • Life insurance and flexible spending accounts
  • No weekends or holiday shifts

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    Patient Navigator • Austin, TX, US

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