2026 Summer Internship - Customer Service

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.

Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team!

2026 Program Information

Duquesne Light Company offers summer internships that provide a hands-on, meaningful employment opportunity in a supportive setting that cultivates learning and collaboration. Duquesne Light's internship program will provide you with a valuable experience and a solid start to your career in various disciplines.

• Internships are full-time (40 hours / week), paid, and run for 12 weeks (May-August).
• Internships are located in Pittsburgh and follow DLH's Hybrid Work Model (described below).
• Candidates must be full-time, degree-seeking students enrolled in an accredited college or university and have completed their Sophomore year of studies.
• Candidates must have at least one semester remaining after completion of the internship / must not have graduated prior to the internship starting.
• Candidates must be in good academic standing.
• Candidates must be willing to work the required schedule as defined in the job description.
• Demonstrated leadership ability through studies, employment or extracurricularactivities.
• Aptitude for problem solving; strong communication skills.

As part of DLC's mission to safely power - and empower - our customers' lives, the Customer Service department is committed to fostering a customer-focused culture and delivering exceptional service.

The Customer Service interns work will support all the functional areas of CS (Contact Center, Metering, Billing, Credit, CX, etc.). Potential projects would likely include data & analytics, process development / improvement, customer experience support.

Education / Experience :

Applicants must be currently enrolled in a BS or MS program in Business Administration, Business Intelligence, or other related field.

Skills / Abilities :

Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Proficiency with Microsoft Office products. Ability to work independently as well as in a team-oriented environment.

Hybrid Work :

All internships follow our hybrid work model, with a minimum of two days working in the office and the remaining days working remotely. Interns must be in the immediate Pittsburgh area for the summer. Reporting location and frequency may be subject to change based on job role and department needs.

Other :

Applicants must be able to successfully complete a pre-employment background check, drug screen, and social media screen.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.