Patient Service Representative

Job Description

Job Description

Salary : $20.20 to $24.84 per Hour

Job Summary :

The Patient Services Representative is bilingual in English and Spanish and serves as a vital member of the front office team. This role supports patient access to care by rotating either monthly every 30 days or as operationally needed through three primary services areas : check-in, check-out, and the phone room. In the phone room, the representative professionally answers incoming calls, screens them based on the urgency of medical symptoms and patient history, and schedules appointments as appropriate. At check-in and check-out, they ensure smooth patient flow by completing registration, verifying insurance, collecting payments, and scheduling follow-up appointments. This position provides essential clerical and customer service support in alignment with established policies, procedures, and healthcare regulations. Representing the core values of Compassion, Commitment, and Excellence, the Patient Services Representative serves as a welcoming and dependable first point of contact for the community and upholds the mission of Del Puerto Health Center.

Essential Duties and Responsibilities :

To perform this job successfully, an individual must satisfactorily perform each essential duty. The requirements below represent knowledge, skill, and / or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties. Other duties may be assigned

Telephone :

• Maintain a positive and welcoming attitude while assisting patients in accessing healthcare and addressing any barriers they may face.
• Greet patients warmly to create a positive first impression and set the tone for their overall experience.
• Schedule, confirm, and manage appointments for multiple providers, ensuring efficient coordination of the patient schedule.
• Follow up on cancellations and no-shows, actively working to reschedule as needed to maintain continuity of care.
• Screen and manage incoming calls, taking detailed messages that include key information such as the patients name, date of birth, phone number, pharmacy, and medications, before routing them to clinical staff or providers.
• Verify patient insurance eligibility, providing assistance to patients in understanding and confirming their coverage.
• Assist with front desk duties as needed, ensuring smooth day-to-day operations, including patient check-in and general inquiries.
• Support office staff with administrative tasks such as filing, data entry, and record-keeping in alignment with clinic procedures.
• Daily Schedule Preparation : Review all provider schedules one week in advance to ensure accuracy and identify any booking errors. This includes verifying that there are no unapproved double or triple bookings

FRONT DESK

Supervisory Responsibilities : None

Qualification Requirements :

To perform this job successfully, an individual must perform satisfactorily in each essential duty. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

NOTE : ALL PSRs are required to be language certified, DPHCD will pay for certification. You must be willing to become language certified within 90 days of employment.

Experience

Language, Education, And Licensing

Other Skills And Abilities

Physical Demands :

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb, balance, stoop, or crouch.

The employee may occasionally lift and / or move up to 50 pounds and push up to 100 pounds on wheels. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. (See the complete Physical Requirements attached.)

Work Environment :

The business office work environment characteristics described here represent those encountered while performing the essential functions of this job.

Risk Exposure Category 1 :

Risk of exposure to blood / body fluids, based on Health Clinic location.

DISCLAIMER :

This job description indicates the critical features as described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The incumbent may be asked to perform other duties as assigned.

ADDITIONAL INFORMATION