HVAC Dispatcher

HVAC Dispatcher

Lane Valente Industries is a leading international construction and facility maintenance company with offices throughout the U.S. and Canada. We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices. We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.

Job Responsibilities :

In this first-shift position, the responsible person will :

• Communicate with customers to determine service needs.
• Schedule and notify service technicians of work order assignments using GPS tracking and dispatching software.
• Receive check-in call from the service technicians and inform workers of the next job to respond to.
• Support service technicians.
• Maintain customer repair records using the computer database to give detailed history of the work performed at their sites.
• Maintain dispatching board to ensure maximum efficient capacity of technicians.
• Manage on-call schedule and notify technicians of their assigned weeks.
• Notify answering service of the schedule and numbers to call in case of emergency.
• Know and understand service work order module and service contract.
• Be active in all facets of dispatch.
• Handle various reporting responsibilities as needed.

Job Requirements :

Requirements needed in order to be considered for this position :

Benefits Offered :