Account Manager

Account Manager

As an Account Manager supporting produce retail supply chains within Robinson Fresh, your primary goal is to drive growth, operational excellence, and strategic alignment across a complex network of distributors and stakeholders. You will serve as the first line of communication for product distribution, managing store-specific feedback, resolving issues, and ensuring proactive engagement through scorecard performance and inbound freight analysis. This role requires a strong understanding of distributor strategy, and item-level management to support store expansion plans and optimize product flow. You will collaborate cross-functionally to deliver tailored solutions, manage distributor relationships, and support commodity RFPs and pricing analysis. If you thrive in a fast-paced, data-driven environment and enjoy solving complex supply chain challenges, we encourage you to apply.

Responsibilities :

• Build and maintain strategic relationships across customer supply chains, including independent growers / vendors, PDNS, and stores.
• Lead overall program management for 20+ distributors, ensuring alignment and operational efficiency.
• Serve as the first line of communication for product distribution and store-specific issue resolution.
• Conduct regular business reviews to uncover growth opportunities and drive retention.
• Leverage Robinson Fresh tools and category management strategies to design customer-centric solutions using price, promotion, assortment, and merchandising.
• Manage customer-specific scorecards with a proactive approach to performance tracking.
• Support store expansion plans through distributor onboarding, exits, and realignment.
• Oversee item-level management and order guide updates using customer systems.
• Assist in commodity RFPs and pricing analysis to support strategic sourcing.
• Collaborate with internal SMEs to develop and execute product, mode, or service line opportunities.
• Partner with operations and supply teams to ensure optimal execution and continuous improvement.
• Advocate for customer needs internally, ensuring alignment and prioritization of resources.
• Navigate conflict and manage difficult conversations with tact and diplomacy.
• Own account strategy including RFP, proposal, and award management.
• Monitor financial performance, volume, and service metrics to identify efficiencies.
• Ensure accurate order-level management including communication flow, service failures, and inventory reconciliation.
• Manage customer pricing strategies using internal tools and insights.
• Support onboarding of new accounts, leveraging automation and defining execution plans.
• Ensure compliance with AR processes and negotiated payment terms.

Required Qualifications :

Preferred Qualifications :

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range $27.45 - $42.84 The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE / / Disabled / Veteran

Benefits Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including : Two medical plans (including a High Deductible Health Plan) Prescription drug coverage Enhanced Fertility benefits Flexible Spending Accounts Health Savings Account (including employer contribution) Dental and Vision Basic and Supplemental Life Insurance Short-Term and Long-Term Disability Paid and floating holidays Paid time off (PTO) Paid parental leave Paid time off to volunteer in your community Charitable Giving Match Program 401(k) with 6% company matching Employee Stock Purchase Plan Plus a broad range of career development, networking, and team-building opportunities