Installation Project Manager

Major Duties

Classification : Exempt / Non-Bargaining

Position may be located remote. #LI-Remote

Join a team that offers growth potential, competitive compensation, an excellent benefits package and the opportunity to make a significant impact on the lives of customers and communities. Fidium Business is a best-in-class, top 10 U.S. fiber provider that delivers reliable fiber communications solutions to consumers and businesses. We are committed to providing meaningful work in a positive environment while connecting people and enriching how they work and live. At Fidium, our employees make the difference. We welcome and value individuals from different cultures, with diverse life and work experiences and educational backgrounds.

Ensure a positive customer experience for Fidium Business clients by managing installations and training customers on the use of services. Acts as the primary point of contact to the customer during the project, offers solutions supporting the Customer's needs, and actively promotes products and services. Upon completing an installation project, expresses appreciation to the Customer for their business and verifies that the customer understands how to communicate with Fidium for ongoing support and / or additional needs.

As a project manager, this position is the point of contact for cross-functional Fidium groups involved in delivering new Fidium Business commercial services. Participates as part of a creative team in developing and implementing plans and activities that drive quality installations and customer experience.

Responsibilities

• Oversees multiple installations for various customers at any given time that are complex in nature and may include a variety of service offers.
• Coordinate and / or verify orders and deliveries involved in implementation. Function as primary customer liaison during implementations from point of order receipt through installation. Upon installation provides customer with contact information and methods for all Fidium support teams.
• Maintains a project schedule for all installs via support systems such as Salesforce, Prism, Netcracker, Siebel and M6 and conducts regular meetings with members of the various departments involved to ensure projects remain on schedule.
• Write project plans outside of operational support systems to coordinate multi circuit / multi-site installations. If necessary, modifies the plans and communicates changes to all parties involved.
• Coordinates the scheduling of all critical dates to the project with both internal Fidium resources and external vendors.
• Ensures all service testing is completed in advance of turn up and when necessary, ensures that any issues that arise are resolved.
• Provides training resources to customer, based on Product designated standards, as necessary and ensures satisfaction of installation upon completion of the project.
• Manage own work schedule under general direction from management.
• Ability to forecast installed revenue and achieve 90%+ to forecast attainment monthly.
• Uses in-depth knowledge of Company's services and products, handbooks, training guides and product reference files to assist the customer with any questions that may arise through the installation process.
• Assists with maintaining files of customer records and other pertinent material.
• Performs miscellaneous duties or projects as assigned.

Qualifications

Benefits Offered

Salary

Pay range (commensurate with skills and experience) : $69,323 - $105,074

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

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