Banking Service Program Manager

Key Responsibilities

• Program Leadership – Lead a team of project managers / project coordinators, rollout, and governance of multiple customer banking service programs both strategic and planned that will result in project delivered on time / within budget, customer satisfaction, scheduling compliance, and P&L expectations.
• Strategic Planning – Partner with senior leadership to define program goals, KPIs, and success metrics aligned with company strategy.
• Operational Excellence – Implement best practices for service delivery, scheduling, inventory support, and customer care within banking environments.
• Cross-Functional Collaboration – Work closely with banking operations, merchandising, supply chain, IT, and customer support teams to ensure seamless execution.
• Process Improvement – Identify Project delivery inefficiencies; drive continuous improvement initiatives that enhance service performance and reduce costs.
• Performance Management – Track program performance, analyze data, and present reports to stakeholders on progress, outcomes, and ROI.
• Change Management – Champion adoption of new tools, processes, and service standards across many customer platforms.
• Customer Experience Focus – Ensure projects are delivered on time, within budget and per the SOW, while also delivering high level effective communications to all our customers.
• All other duties as assigned.

Qualifications

Key Competencies