Senior Manager, Customer SuccessVirtualVocations • Little Rock, Arkansas, United States
Senior Manager, Customer Success
VirtualVocations • Little Rock, Arkansas, United States
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A company is looking for a Senior Manager, Mid-Market Customer Success to lead their Customer Success team.
Key Responsibilities
Lead and manage a team of Customer Success Managers serving over 1,100 mid-market customers
Drive adoption, retention, and expansion strategies to meet NRR and churn targets
Utilize customer success platforms to monitor customer health and guide data-driven decisions
Required Qualifications
3+ years of experience in Customer Success leadership within a SaaS environment
Strong people management skills with experience in hiring and building teams
Proven track record of driving retention and achieving NRR goals
Experience working cross-functionally with Product, Sales, and Marketing
Expertise in customer success platforms; experience with Planhat is a plus
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Senior Customer Manager • Little Rock, Arkansas, United States
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