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Unit Clerk

Unit Clerk

OptumMONROE, NY, United States
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Opportunities with Crystal Run Healthcare, part of the Optum family of businesses. Advance your career in a dynamic health care setting. Our commitment to coordinated care and technology-driven practices not only elevate patient care but also provides our team with a supportive work environment. With a growing network of locations, we offer a platform for career advancement with an excellence culture. Join us in making an impact and discover the meaning behind Caring. Connecting. Growing together.

Crystal Run HealthCare, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented  Unit Clerk to join our team. The

Unit Clerk is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule : Schedule :   The hours are Monday through Friday, a 37.5 hour work week to be determined by the supervisor between the hours of 8 : 00 am to 4 : 00 pm

Location :   855 State Route 17M, Monroe, NY 10950

Primary Responsibilities :

Adheres to standards of professionalism set by the Practice

Always maintains professional appearance by adhering to dress code and wearing identification badge

Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

Functions as a member of a team committed to quality patient care

Takes initiative to keep informed of new / revised Policy and Procedures, Standards of Care and incorporates these into practice

Attends and participates in mandatory quarterly staff meetings or reads minutes

Completes Mandatory Education annually

Attends / participates in training / review classes and projects as assigned

Handles difficult situations and people with tact, professionalism and H.E.A.R.T

Demonstrates good judgment in escalating difficult situations and people to Management personnel

Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy

Promotes a positive work attitude fostering teamwork and acceptance of management decisions

Supports peer to peer training initiative for new Patient Services employees

Assists co-workers whenever possible, to achieve office goals / patient satisfaction

Works independently, takes initiative in completing assignments and does so without reminder

Completes all miscellaneous work assigned by leadership or Physician accurately and in a timely manner

Opens office as needed; turns on copiers, terminals and printers, and updates computer for current day's session

Communicates with clinical staff to keep patient informed of appointment status

Verifies insurance eligibility and coverage by phone, independent website, RTS, Phreesia or at time of service

Verifies patient demographic and insurance information at time of visit. Assures all demographic and insurance information is accurate, complete and up to date in the patient's chart. Scans current insurance card and photo identification into system

Provides After visit Summary in compliance with ACO guidelines

Schedules / Cancels / Reschedules patient appointments as ordered by the physician adhering to scheduling policies and procedures

Notifies management or other departments appropriately using Clerical Templates for various issues / requests / reasons

Maintains supply inventories and equipment necessary for the effective performance of the job; communicates supply needs to the office supervisor in a timely manner

Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e . magazines, physician business cards, brochures, signage, etc

Closes office as needed, ensuring that lights, terminals and office machines have been turned off and all patients accounted for and discharged. May be required to set alarm

Actively demonstrates good oral and written communication skills with both internal and external customers

Demonstrates flexibility in schedule to meet patient and office needs

Works with a sense of urgency

Collects data from patient charts to complete forms, prior authorizations and schedule appointments as needed

Documents and reports the information and data collected in a retrievable understandable and readable format

Is proficient in ability to print and fax documents

Is proficient in maintaining adequate office supplies

Is proficient in the use of electronic systems

Documents information acquired and services implemented in the patient health record

Communicates openly with patients, caregivers and other healthcare professionals regarding patient care

Uses effective professional communication skills and tools to acquire and disseminate relevant information to patients, caregivers and health care providers across the continuum of care

Performs other tasks as required for the effective and efficient functioning of the Practice when directed to do so by Supervisory and Managerial personnel

O ther duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include :

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at :   http : / / uhg.hr / uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

  • High School Diploma / GED (or higher)
  • 1+ years of customer service or healthcare related experience
  • Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
  • Preferred Qualifications :

  • 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in / out, insurance verification, collecting co-pays, and maintaining medical records
  • 1+ years of experience working with authorizations
  • Experience working with an electronic health record (EPIC)
  • Soft Skills :

  • Ability to work independently and maintain good judgment and accountability
  • Ability to multi-task and prioritize tasks to meet all deadlines
  • Ability to work well under pressure in a fast-paced environment
  • Demonstrated ability to work well with health care providers
  • Strong organizational and time management skills
  • Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
  • Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

    At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

    UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

    UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

    #RPO, #RED

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    Unit Clerk • MONROE, NY, United States

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