Customer Care Representative

A company is looking for a Customer Care Representative I.

Key Responsibilities

Serve as the first point of contact for customers, handling inquiries across phone, email, and chat

Provide clear, timely resolutions or direct customers to appropriate resources

Accurately document customer interactions, issues, and solutions in the tracking system

Required Qualifications

Customer-first mindset with a willingness to learn new products and processes

Ability to remain calm and professional in all interactions

Strong organizational skills for documenting customer cases

Comfortable working in a fast-paced environment with multiple communication channels

Collaborative spirit and willingness to support teammates