PMO Lead

Pmo Lead

The PMO Lead is responsible for establishing, standardizing, and optimizing project management practices across the agency. This role leads a team of project managers, business analysts and quality assurance analysts. The PMO Lead ensures delivery excellence by implementing repeatable processes, tools, and frameworks that support efficient, on-time, and on-budget delivery of client projects. This role will report to the Chief Delivery Officer ensuring cross functional support for all areas of client delivery is WOW-ing client.

Key Responsibilities :

• Act as billable project / program manager on key large clients to ensure relevance, billability and awareness of client delivery items, challenges, and hurdles team members are experiencing.
• Lead, mentor, and support a team of project managers, business analysts, and quality assurance analysts across multiple disciplines and workstreams (e.g., web, creative, marketing).
• Instill a culture of delivery excellence by ensuring all client-facing work aligns to client outcomes and meets quality, budget, and timing standards.
• Define and evolve project management methodologies, standards, templates, and best practices across the agency.
• Continuously assess and refine delivery processes to ensure efficiency, scalability, and consistency across all projects.
• Drive adoption of QA frameworks and test strategy across the portfolio, with measurable targets for defect reduction and pre-launch confidence.
• Monitor project portfolios to ensure progress, manage escalations, and identify risks or dependencies.
• Own and manage project management tools (e.g., Jira, Asana, Workfront), and ensure accurate reporting on timelines, budgets, and resource utilization.
• Collaborate with department leads to forecast resourcing needs and allocate PMO resources accordingly.
• Serve as a bridge between delivery teams, executive leadership, and clients to ensure visibility and alignment.

Qualifications :