Housekeeping Supervisor - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co-operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, age color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

Competitive health & wellness benefits, 401(k) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement

Pet Insurance and Paid Pet Bereavement

Training & Development opportunities, career growth

Tuition Reimbursement

Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

We are seeking An organized and detail-oriented Housekeeping Supervisor to maintain the highest standards of cleanliness and guest satisfaction. The ideal candidate will be proactive, motivated, and committed to providing an unforgettable experience for every guest.

Who You Are :

A passionate hospitality professional that fosters a welcoming environment for both guests and Team Members.

An individual that adopts a proactive mindset and has excellent communication skills.

Dedicated to enhancing both the guest and team member experience.

Committed to upholding the highest standards of cleanliness and operational efficiency.

Veterans and military spouses are encouraged to apply

What You'll Do :

Supervise housekeeping staff, ensuring they perform their duties according to the hotel's standards and policies.

Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness, maintenance, and safety standards are met.

Assign daily tasks to housekeeping team members and monitor their performance, ensuring efficiency and quality.

Ensure the proper use of cleaning chemicals and equipment by staff and adhere to safety and sanitation regulations.

Train, mentor, and provide ongoing coaching to housekeeping staff on departmental procedures, guest service skills, and equipment usage.

Handle guest requests and complaints in a professional manner, ensuring customer satisfaction and prompt resolution of issues.

Collaborate with other departments, such as maintenance and front desk, to address guest concerns, repairs, and room readiness.

Ensure the department operates within budget, reduce waste, and maintain efficiency while upholding high-quality standards of cleanliness and guest service.

Other duties as assigned.

Your Qualifications Includes :

Minimum one (1) year of experience in housekeeping is preferred.

Previous supervisory experience in the hospitality industry is preferred.

Strong English communication skills are required.

Proven ability to train new team members and provide ongoing coaching to improve performance.

Must be able to effectively direct and support housekeeping staff.

Familiarity with hotel systems is preferred (e.g., HotSOS, REX, PMS, Opera).

Strong multitasking and problem-solving abilities are essential.

Excellent customer service and hospitality skills are required.

Ability to work well under pressure while maintaining a professional demeanor.

Must be able to lift, push, and pull up to 150 lbs during the shift.

Must be able to work a flexible schedule, nights, weekends and holidays as required.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.