Talent.com
Contractor Liaison

Contractor Liaison

NES FircroftHouston, TX, US
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Ready to elevate your career and make an impact in a dynamic, fast-paced environment?

NES Global Talent is seeking a Contractor Liaison Specialist to join our Houston office. In this role, you'll be the principal contact for our contractors, ensuring their assignments run smoothly from onboarding through completion. You'll play a critical role in managing contractor queries, monitoring performance, and ensuring compliance — all while building trusted relationships that drive retention and long-term success.

This is your chance to establish a strong personal brand, become recognized as a subject matter expert, and collaborate with senior leadership across departments.

What You'll Be Doing

Contractor Management :

  • Serve as the primary point of contact for contractors, addressing queries from start to finish.
  • Build strong, lasting relationships to promote contractor satisfaction and retention.
  • Manage onboarding, assignment extensions, and offboarding while maintaining accurate data.
  • Resolve contractor issues quickly and professionally, escalating to senior management when necessary.
  • Track timesheets, assignment dates, and client-specific requirements to ensure smooth operations.
  • Draft and review schedules of rates with Sales for accuracy before client submission.
  • Identify opportunities to improve contractor experience and collaborate with teams to implement solutions.

Contract & Compliance :

  • Review contract documents to ensure accuracy and compliance with internal systems.
  • Partner with Operations and Assignment Support teams to align contract terms with company standards.
  • Monitor adherence to policies and escalate any breaches to leadership.
  • Work closely with Sales, Onboarding, Payroll, and Benefits to deliver consistent contractor support.
  • Interface regularly with Houston management and escalate key operational matters as needed.
  • Coordinate with internal teams (Sales, Payroll, Invoicing, Credit Control) to prevent discrepancies.
  • Support onboarding when assignments are amended or extended, ensuring timely contractor updates.
  • Strengthen client relationships through consistent communication and operational support.
  • Identify opportunities for contractor transitions within client accounts.
  • Generate leads and share with Business Development Managers by leveraging strong relationships.
  • Contribute to account growth by providing excellent service to both clients and contractors.

    • What We're Looking For

  • Experience : 5+ years in Customer Service, Compliance, or Contractor Liaison roles.
  • Technical Skills : Proficiency with Microsoft Office; knowledge of Bullhorn, FieldGlass, DocuSign, OTE, or similar platforms preferred.
  • Organization : Highly organized, methodical, and capable of multitasking in a fast-paced environment.
  • Problem-Solving : Natural problem solver with the initiative to influence positive outcomes.
  • Communication : Strong written and verbal communication skills with confident presentation abilities.
  • Team Player : Collaborative but comfortable working independently when needed.
  • Professionalism : Ability to handle confidential information with discretion.
  • Policy Awareness : Commitment to compliance, with a willingness to escalate concerns appropriately.
  • Decision-Making : Strong analytical skills to make informed decisions.

    • Benefits

  • Wellness First : 100% medical benefits covered.
  • Work-Life Balance : Hybrid schedule + early Friday finishes.
  • Time Off : 22 PTO days, 10 paid holidays, and company-wide holiday shutdown.
  • Growth & Development : Ongoing training, career progression, and exposure to exciting projects.
  • Team Culture : Lively, supportive environment with regular socials and charity involvement.
  • Fitness & Perks : Free on-site gym + paid charity day annually.

    • Accessibility & Inclusion

    We're committed to creating an inclusive workplace. Our office is designed with accessibility in mind, and we welcome applications from individuals with disabilities and those who are neurodiverse. If you have specific needs or require adjustments during the recruitment process, please let us know — we're here to support you.

  • We understand that not everyone ticks every box. If you're excited about this role but your experience doesn't align perfectly with every qualification, we still encourage you to apply. You might be just the right person for the team.
  • We are committed to building a diverse, inclusive, and accessible workplace where everyone feels valued, supported, and empowered to thrive.

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