Payments Support Specialist
CorcentricOmaha, NE, USjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionRespond to customer inquiriesboth technical and non-technicalvia phone and email in a professional and timely manner. Handle inbound and outbound calls using a soft-phone application. Use CRM (Client Relationship Management) tools to manage your daily workload and maintain accurate case records. Navigate websites and search engines to gather contact information for payment execution. Submit product and development tickets to report technical issues. Apply active listening and probing techniques to effectively resolve customer concerns. Troubleshoot payment declines and escalate complex issues when necessary. Investigate and resolve invoice discrepancies. Follow established call handling procedures and maintain proper telephone etiquette. Manage payment cases and ensure accurate updates in CRM and payment systems. Verify user information to set up system administrators in the payment system interface. Understand and resolve invoice discrepancies and payment execution issues, offering appropriate solutions. Follow established security procedures to assist customers with profile management and to update information within the payment system interface. Use email templates and case management protocols to communicate with customers. Forward payment-related issues to clients' Accounts Payable teams following proper procedures. Demonstrate critical thinking and sound judgment in decision-making. Communicate clearly and professionally across all channels. Take ownership of your tasks and follow through without needing reminders. Participate in team improvement initiatives and respond positively to coaching. Collaborate effectively with team members to achieve shared goals.
Payments Support Specialist
As a Payments Support Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will provide phone and email support to clients and foster the cultivation of the client experience and account growth.
This key position is a work-from-home opportunity. We are currently hiring out of the following locations :
- Des Moines, Iowa
- Cedar Rapids, Iowa
- Omaha, Nebraska
In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.
This role reports to the Manager, Payment Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with clients. We're a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!
As a Payments Support Specialist, you will :
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Payment Specialist • Omaha, NE, US
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