Guest Services Team Member : Seasonal Position

Job Description

Job Description

POSITION TITLE : Guest Services Team Member : Seasonal Position

SALARY RANGE : $14.00 / hour-Seasonal

DEPARTMENT : Guest Services

REPORTS TO : Guest Services Leadership

SEASON TIMELINE : September 2025 to January 2026

SUMMARY : The Guest Services Team Member provides outstanding customer service to all MOSI guests. Primary responsibilities include selling memberships, daily admission and experience tickets; operation of Virtual Reality Simulator and MOSI's Sky Trail Ropes Course.

DUTIES AND RESPONSIBILITIES :

• Supports MOSI's mission, values, vision, and core commitment to the visitor experience, community engagement, and institutional relevancy for the future.
• Provides guests with outstanding customer service.
• Greet and direct guests, sell tickets for daily admission, experience, and special events tickets, promote annual memberships.
• Enforces all policies and procedures politely and diplomatically.
• Accurately handles payment transactions through use of a cash register and / or computer adhering to cash handling guidelines.
• Facilitates, navigates, and supervisors guests through Sky Trail Ropes Course activities, enforcing safety regulations throughout their experience.
• Assists guests on Virtual Reality Simulator ensuring a safe and fun experience.
• Monitors proper use of all equipment ensuring safety procedures are followed at all times.
• Completes routine sanitation and safety checks procedures for Virtual Reality Simulator, Sky Trail Ropes Course, and SciLinx Miniature Golf Course.
• Promotes, sells, and helps maintain MOSI's Marketplace.
• Provides general guest service including guiding / interpreting, day planning, payment transactions, rentals of wheelchairs / stroller, etc.
• Maintains cleanliness and organization of assigned workstation.
• Usher guests into the planetarium ensuring smooth show transitions and exceptional visitor experience.

COMPETENCIES :

QUALIFICATIONS :

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

MOSI Membership

Complimentary annual family membership

Local Memberships

Complimentary annual family membership to Florida Aquarium, Glazier Children's Museum, and ZooTampa at Lowry Park

Attraction Share

MOSI participates in the program through the Florida Attraction Association which allows MOSI employees and their guests (up to 3) entrance free of charge or at a considerable discount, to the top attractions in Florida. More information is available : https : / / attractionshare.showare.com /

MOSI is open 363 days a year. Employee may be required to work some special events which may fall on holidays, evenings, and / or weekends.