Associate, Marketing Solutions ( •)

Associate, Marketing Solutions

The Marketing Consultant performs marketing, sales, and consulting functions to develop, implement, maintain, and enhance the value of the program to the dealers, field, region, and corporate headquarters. Along with working with the client, the Marketing Consultant helps manage the backend processes, working with internal and external customers.

Specific responsibilities include :

Build strong consulting relationships with the dealer base and region / zone manager.

Educate and inform the dealer base and region / zone manager on current Original Equipment Manufacturer (OEM) program offerings and services to increase the value or worth of each dealer and region / zone and to increase the conversion rate of non-enrolled dealers to enrolled dealers. Assist dealers with meeting OEM's requirements and achieve / exceed marketing goals.

Assist in training Marketing Assistants and Marketing Consultants to learn products and systems.

Review changes to the marketplace and industry and adjust marketing plans accordingly. Use results of reviews to create dealer-level and region / zone-level marketing plans based on preferences and buying / enrollment habits.

Create and present training material for the client / deal regional / zone meetings.

Develop and implement quality control processes. Assist in the collection, review, and analysis of documentation of dealer communications in the Customer Relationship Management system.

Maintain calendars and timelines for assigned marketing initiatives.

Create, update, and maintain marketing plans for individual dealers and create reports for the team leader regarding performance.

Maximize customer retention and satisfaction. Achieve sales and marketing goals by educating the dealer-base on the Dealer Services Group portfolio of products / services and influencing their decisions to pursue the most profitable and beneficial marketing options.

Produce measurable results based on dealer and region / zone marketing plans.

Assist in researching, evaluating, and recommending enhancements to the market positioning of the OEM's products or services and internal processes and procedures.

Assist team members with product / service issues and escalates issues to appropriate team when appropriate.

Assist in creating and adapting new approaches to marketing strategies.

Set a positive example to the team regarding work ethic and attitude.

Assist the team lead in representing DSG in inter-departmental projects.

Assist in developing process documentation.

Perform the Marketing Consultant duties.

Education / Knowledge : Bachelor's degree (BA or BS) from an accredited four-year college or university required or equivalent experience in Marketing, Sales, and / or Customer Service.

Experience / Skill : Minimum of one year experience in an Automotive Program as a Marketing Consultant preferred. An equivalent combination of experience and education may be considered. Experience with Direct Marketing, experience creating / implementing marketing plans. Must be able to write reports and business correspondence and have the ability to effectively present the information to management or customers. Ability to multi-task. Must be able to work with all levels and backgrounds in a diverse workforce. Knowledge of Microsoft Office specifically including Word, Excel, PowerPoint, Outlook, Access.

The base salary range for this position is $19 - $20 (pay rate will not be below applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is September 17, 2025. Location : USA, TN, Work-at-Home

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.