Technical Support Specialist
VirtualVocationsSpringfield, Massachusetts, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Technical Support Specialist to provide assistance and support in technical issues.
Key Responsibilities
Assist employees with technical requests and manage user experience on corporate PBX systems
Triage, prioritize, and route technical issues while keeping end users updated on ticket status
Perform basic network troubleshooting and ensure end user devices meet security standards
Required Qualifications
2 year certificate or degree from an accredited institution
High proficiency in technical troubleshooting and software / hardware installation
Experience managing inventory of laptops, desktops, and mobile devices
Familiarity with common end-user applications such as gSuite and MS Office suite
Willingness to learn and own problems from initial report to resolution
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Technical Support Specialist • Springfield, Massachusetts, United States
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