Technical Support Technician
ReviveRXTexas City, Texas, United States, 77590job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelors degree in a technical or STEM field. Some job experience in supporting technical environments. Strong problem-solving and communication skills, with the ability to explain technical concepts to non-technical users. Customer service experience or a demonstrated ability to work directly with end users is a plus. Familiarity with light scripting, PowerBI, or AWS is a plus.
Company Overview
Ways2Well is redefining the future of healthcare. As a leader in regenerative and preventive medicine, we empower patients to take control of their health through data-driven, personalized care. Were breaking away from outdated modelsleveraging cutting-edge technology, digital care platforms, and bold thinking to deliver high-impact healthcare at scale.
Responsibilities :
- Provide technical support for internal software systems and patient-facing technology
- Troubleshoot and diagnose issues, resolving simple problems independently
- Communicate directly with patients to help resolve technical difficulties, ensuring a positive and supportive customer service experience
- Coordinate with developers to implement fixes for complex issues
- Assist in maintaining system performance and reliability
- Document common technical issues and solutions to improve response efficiency
Qualifications :
Why Join Us?
Be part of a dynamic team driving innovation in health and wellness technology while directly supporting patients and providers in their care journey.
PI5ff25878a8ad-30511-38682366
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Technical Support • Texas City, Texas, United States, 77590
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