Business Banking Client Account Management Director

Business Banking Account Management Leader

We are seeking a Business Banking Account Management Leader to manage a team of eight Account Managers who provide dedicated support to Business Banking Payments Sales Representatives, Bank Partners and client portfolios. This leader will ensure the team delivers exceptional service, strengthens relationships, and drives exceptional service, with both internal and external stakeholders. The role requires strong leadership, account management expertise, and the ability to collaborate effectively with senior leaders across the business.

Key Responsibilities :

• Lead, coach, and develop a team of Business Banking Account Managers, ensuring high performance, professional growth, and strong employee engagement.
• Oversee account management activities for Business Banking portfolios, ensuring consistent and proactive client support.
• Achieve portfolio growth targets. Analyze and report on teams performance to quantitative and qualitative goals, including attrition, retention, cross-sell and referrals to Bank.
• Partner with Business Banking and Business Banking Payments leaders to strengthen collaboration and enhance client experience.
• Act as a key liaison between account management and senior management and senior leadership, ensuring alignment on strategy, performance, and client needs.
• Foster a culture of accountability, teamwork, and client-first service within the account management team.
• Drive process improvements, identify opportunities for efficiency, and ensure consistent execution of best practices.
• Maintain strong business banking knowledge and external awareness to support clients effectively and advise team members on deepening payments only portfolio.
• There is an in office requirement of three days or week or with direct reports in market.
• Operate from a designated hub location to remain connected to teams and business partners.
• Lead and co-create onboarding and engagement strategies for segment to maximize best client experience.

This role will offer :

Basic Qualifications :

Preferred Skills / Experience

Location

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.