Medical Support Assistant

Medical Support Assistant

Our mission : To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?

The Surgical Services Medical Support Assistant (MSA) generally performs a variety of support duties working collaboratively in an interdisciplinary coordinated care delivery model in this specialty care setting. The incumbent collaborates with and facilitates the work of physicians, nurses, and other members of the medical facility who provide patient care. The MSA coordinates and provides diverse and varying degrees of support to unit staff and manages the processing of consults and action required reports to ensure that patients are seen in a timely manner and that workload is correctly entered. The work requires a practical knowledge of computerized data entry and information processing systems, advanced knowledge of the standard procedures, medical records, and medical terminology specific to the services provided.

Duties include but are not limited to :

• Provides support and assistive patient services to physicians, nurses, and other healthcare personnel.
• Receives, schedules, and routes patients seeking care.
• Responsible for transcribing the clinician's orders by scheduling appointments and diagnostic labs, tests, and procedures accurately, completely, and in a timely manner, considering the patient's personal time constraints as well as those of the other departments.
• Composes correspondence pertaining to clerical and administrative functions of the clinical service.
• Prepares on own initiative, letters, memoranda, clinical reports, and other official correspondence for signature of clinical staff and reviews same for accuracy of spelling and grammar.
• Maintains electronic records and files on all matters pertaining to the overall function of their specialty area.
• Prepares recurring reports pertaining to administrative and clinical functions. Checks accuracy of data being reported.
• Performs as Timekeeper, entering and assuring accuracy of timecard postings for staff.
• Picks up and sorts mail of Surgical Services Clinics and delivers to Clinic staff.

Work Schedule : 7 : 30am-4 : 00pm, Monday-Friday

Recruitment Incentive (Sign-on Bonus) : Not Authorized

Permanent Change of Station (Relocation Assistance) : Not Authorized

Pay : Competitive salary and regular salary increases

Paid Time Off : 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.

Parental Leave : After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy : After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement : Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance : Federal health / vision / dental / term life / long-term care (many federal insurance programs can be carried into retirement)

Telework : Not Available

Functional Statement # : 000000

Permanent Change of Station (PCS) : Not Authorized

Financial Disclosure : Not Required

Requirements

Conditions of Employment

You must be a U.S. Citizen to apply for this job.

Selective Service Registration is required for males born after 12 / 31 / 1959.

Must be proficient in written and spoken English.

You may be required to serve a trial period.

Subject to background / security investigation.

Selected applicants will be required to complete an online onboarding process.

Acceptable form(s) of identification will be required to complete pre-employment requirements.

Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications

Applicants pending the completion of educational or certification / licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements :

United States Citizenship : Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR

Education. One year above high school; OR

Experience / Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations :

Medical Support Assistant, GS-3

Experience or Education. None beyond the basic requirements.

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below :

Medical Support Assistant, GS-4

Experience. One year of experience in clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR

Education. Two years of education above high school.

Demonstrated Knowledge, Skills, and Abilities. In addition to specialized experience, candidates must demonstrate all of the KSAs below :

Medical Support Assistant, GS-5

Experience. One year of experience equivalent to the GS-4 grade level; OR

Education. Four years of education above high school.

Demonstrated Knowledge, Skills, and Abilities. In addition to specialized experience, candidates must demonstrate all of the KSAs below :

Preferred Experience :

Good clerical and computer skills. Good customer service, effective communication, and writing skills. Ability to multi-task in a fast pace clinical environment. Strong knowledge of Microsoft Office applications,