Helpdesk Technician II

4 days ago Be among the first 25 applicants

Pay found in job post

Retrieved from the description.

Base pay range

$22.00 / hr - $32.00 / hr

Invest In You! Tri City National Bank is not just a bank; it's your community banking partner, deeply committed to prioritizing customers, building strong relationships, and fostering a sense of belonging. Our team-oriented environment offers exceptional opportunities for personal and professional growth, celebrating success, and providing excellent benefits along the way. We believe in unparalleled customer service and the right banking solutions to help fulfill financial dreams and contribute to community growth.

Tri City National Bank is seeking a skilled and service-oriented Helpdesk Technician II to join our IT team. This is a mid-level technical support role responsible for delivering high-quality service to internal users across all locations. The ideal candidate will bring strong technical breadth, professional maturity, and a proactive mindset to support and improve our IT environment.

This mid-level position is expected to demonstrate autonomy, initiative, and the ability to mentor junior staff. It serves as a critical bridge between Tier I support and more advanced infrastructure or application teams.

Compensation $22.00 - $32.00 per hour depending on experience.

This position is located in-office at our Operations Center, located in West Allis, Wisconsin.

Tier II Support & Ticket Management

• Respond to and triage incoming helpdesk requests via phone, email, Teams, or in person. Provide first-call resolution when possible or escalatethe appropriately. Maintain ownership of tickets through resolution.

Hardware Lifecycle Management

Technical Administration & Growth

Mentorship & Project Support

Documentation & Knowledge Sharing

Minimum Qualifications

Windows 10 / 11 desktop environments

Preferred Qualifications

Microsoft Intune, Exchange Admin Center, SharePoint

Why Join Us

401(k) with company match

401(k) with company match

Equal Opportunity Employer / Veterans / Disabled

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable Accommodation

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at 414-761-1610 or hr2@tcnb.com

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Banking

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