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Applications Engineer – ServiceNow (Remote)

Applications Engineer – ServiceNow (Remote)

Top Tier Reps LLCWashington, DC, US
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Our client, a prestigious Am Law 100 firm, is seeking a skilled Applications Engineer to support and enhance its global ServiceNow platform —the firm’s enterprise system of record for ITSM and ITOM functions.

Salary range :

  • $100,000 to $130,000 a year While the position is remote, the company prefers candidates who reside in or within commuting distance of one of the following locations : Los Angeles, CA New York, NY Washington, DC Orange County, CA Houston, TX Dallas, TX About the Role : The Applications Engineer will ensure platform stability, performance, and security while driving enhancements and integrations across the firm’s global infrastructure.

Key Responsibilities :

  • Administer and manage ServiceNow upgrades, configurations, and patching Design and implement scalable platform enhancements per ServiceNow best practices Maintain and monitor MID Servers to ensure high availability and optimal configuration Provide day-to-day operational support across ServiceNow modules (ITSM / ITOM) Lead integrations using ServiceNow Integration Hub Collaborate on Agile / Scrum teams to gather requirements and define user stories Ensure compliance with firm-wide security policies and ISO 27001 / 2 standards Develop dashboards and customized reporting for key stakeholders Support ITSM governance and process adherence Required Qualifications : Bachelor’s degree or equivalent experience 4+ years of experience working with ServiceNow (ITSM / ITOM modules) 4+ years in IT operations with cross-functional collaboration Strong knowledge of ServiceNow architecture and best practices Preferred Qualifications : Experience with ServiceNow HAM Pro Familiarity with ITIL and ITSM frameworks Hands-on experience with CMDB, CSDM, Discovery, and Service Mapping Excellent communication and stakeholder management skills This is an excellent opportunity for a ServiceNow professional to step into a strategic, high-impact role within a world-class legal technology environment.
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    Application Engineer • Washington, DC, US

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