Front Office Manager / Sheraton Minneapolis West

Job Responsibilities

Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides / bell staff, concierge staff and PBX operators.

Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Salary range for this position starts at (based on experience) : $55,000-$75,000. Full Time Associates at the Sheraton Minneapolis West are eligible for group health insurance including, Medical, Dental, Vision and life insurance. Additional benefits include Parental Maternity Leave, 401k and Paid Time Off Accrual. The Sheraton Minneapolis West reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.