Customer Service Specialist Pittsburgh

Job Description

Job Description

Adecco is currently recruiting for a Customer Service Specialist and an Associate Technician for a global leader in the eye care business in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. These positions pay $16.74 to $17.05 per hour. Please Apply Now!

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day.

Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

The Associate Technician will be packaging, sorting and preparing eye glasses and lenses for shipment.

MAJOR DUTIES AND RESPONSIBILITIES

Assists customers telephonically and non-telephonically with service and support issues.

Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field / stores resulting in increased customer satisfaction and retention.

Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

Ensures productivity is met

Uses courteous and professional language.

Works effectively in a team environment.

BASIC QUALIFICATIONS

High School or equivalent

Ability to produce quality and professional written correspondence with customers.

Ability to demonstrate and perform basic math

Commitment to providing resolution to customer issues on the first contact

PREFERRED QUALIFICATIONS

GED / Diploma or Associate degree

Previous experience in a telephonic or personal customer contact position (customer service position only)

Retail store / field experience a plus

Pay $16.74 to $17.05 per hour depending on experience

Monday through Friday daylight hours

Why work for Adecco?

Excellent Weekly Pay discussed during screening.

401(k) Plan

Skills Training

Excellent medical, dental, and vision benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / uat.adecco.com / en -us / candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Details : $16.74 to $17.05 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https : / / uat.adecco.com / en -us / candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.