Customer Service Administrator
PRO BEVLargo, FL, USAjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionServe as the first point of contact for customers by phone and email with professionalism and empathy Create, update, and maintain work orders in our system Support dispatch by scheduling and coordinating technician assignments Communicate effectively with customers, vendors, and team members to resolve issues promptly Track warranties, parts orders, and returns with accuracy Provide administrative support for projects, estimates, and invoicing preparation Cross-train to support other office functions, including pricing, reviews, and estimate preparation Help generate revenue by promoting accessory recommendations and maintenance programs Monitor after-hours service requests on a rotational basis (remote) Keep operations organized, efficient, and aligned with our culture of excellence 2+ years of customer service experience (phone / email preferred) 2+ years in a professional office setting Strong organizational skills and attention to detail Excellent verbal and written communication skills Ability to handle high-volume communication with professionalism Fast and accurate typing (65+ WPM) Proficiency in Microsoft Office Suite (Outlook, Excel, Word) Positive, solution-driven attitude and team-oriented mindset Valid driver's license and dependable transportation High School Diploma or equivalent Knowledge of beverage equipment industry service and sales Experience in similar trades such as hvac, plumbing, electrical, or construction Experience in a fast-moving, dynamic environment Familiarity with work order or estimating software Sales support or conflict resolution training
Join the PRO BEV® Team as a Customer Service Administrator - Where Service Meets Excellence!
Do you thrive in a fast-paced, high-performance environment and take pride in providing exceptional service? Are you highly organized, detail-oriented, and skilled at keeping operations running smoothly? At PRO BEV®, we specialize in draft beer and beverage dispensing systems, and our team's success depends on strong administrative support to deliver the perfect pour every time.
We're seeking a Customer Service Administrator (CSA) who will be the backbone of our service and install departments, ensuring our customers receive prompt, professional support and our internal teams stay on track. If you enjoy problem-solving, communication, and teamwork in a dynamic office setting, this may be the career for you.
Location : Largo, FL (in-office role with occasional remote evening / weekend monitoring on a rotation basis)
Schedule : Monday-Friday, 8 : 00 AM-5 : 00 PM (with up to a 1-hour break), plus rotational evening / Saturday monitoring (remote). Closed Sundays and major holidays.
Pay : $22.00 to $25.00 an hour, depending on experience
What's in It for You?
- Competitive pay with opportunities for career growth
- Paid Time Off & Paid Holidays
- Health / Dental / Vision Insurance (Company Paid)
- Short-Term / Long-Term Disability (Voluntary)
- Life Insurance (Voluntary)
- Accident & Critical Illness Supplemental Insurance (Voluntary)
- Health Savings / Flexible Spending Accounts (Voluntary)
- 401K Retirement Plan (Voluntary)
- Health & Wellness Programs - Health Advocate & Employee Assistance Program
- Employee Discounts on Products, Legal Services, Auto Insurance, Meals, Entertainment, and More!
- A supportive, high-performance team environment built on our Core Values : Excellence, Integrity, Customer Service, Teamwork, and an Enjoyable Work Environment
What You'll Do :
What We're Looking For :
Preferred but not required :
Why PRO BEV®?
At PRO BEV®, we don't just offer jobs - we build careers. You'll join a team that values professionalism, growth, and collaboration while working in an industry that's both exciting and rewarding. If you have a strong work ethic, excellent customer service skills, and a drive to succeed, we want to hear from you.
Take the next step in your career - join PRO BEV® and help us deliver service with excellence!
customer service, admin, administrative, support, customer support, client support, client services, answering phones, receptionist, coordinator, dispatcher, csr, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator
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Customer Service Administrator • Largo, FL, USA
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