Vendor Relationship and Engagement Specialist

Vendor Relationship And Engagement Specialist

The Vendor Relationship And Engagement Specialist plays a pivotal role in strengthening vendor partnerships and ensuring seamless communication across the organization. This role is responsible for developing and executing a strategic communication plan that keeps vendors informed about deadlines, process changes, system updates, and urgent needs. By defining performance metrics and analyzing survey feedback, the specialist drives continuous improvement in vendor engagement.

A key responsibility includes working with vendors and internal partners to identify and implement operational efficiencies that can improve quality and vendor performance.

Additionally, this role manages the Ace Vendor Portal content, coordinating with cross-functional owners to maintain and annually review materials. The specialist serves as a responsive liaison for vendor needs, ensuring escalations and inquiries are resolved within 24 hours while proactively identifying opportunities for support as business needs evolve.

What You'll Do

• Communication : Develop, maintain, and execute a communication plan to help educate the vendors on : deadlines, process improvements, system enhancements / outages, or urgent needs. Define key performance indicators for the vendor communication channels while analyzing survey results to drive improvements
• Convention Support : Lead efforts related the semi-annual conventions to drive vendor engagement relative to show invitations, deal submissions, and other convention related vendor activities.
• Create Executive Reports - Report vendor call volume analyzing reports for trends. Work with business partners to addressed issues found
• Manage and maintain the Ace Vendor Portal content by collaborating with all the cross functional business owners. Develop and execute a plan to review content yearly
• Cross Functional Support : Collaborate with business partners to determine additional vendor needs as business needs arise, while ensuring vendor calls and escalations are handled in 24 hour period

Who You Are

You're passionate about building strong vendor relationships and thrive on using communication strategies to drive engagement and performance. You enjoy collaborating across teams, solving operational challenges, and leveraging data insights to improve processes and elevate the vendor experience.

Required Skills

Preferred Skills

Compensation Details :

$86700 - $108500 Per Year

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits