Senior Property Manager

Good Life is seeking an experienced Property Manager to join our growing team as a Senior Property Manager.  The Senior Property Manager is responsible for the performance of their portfolio and management of their team.

They are experts in the field of property management.

This includes resolving complaints, addressing client concerns, recommending course of action for clients, maintaining legal compliance, continual education, and leadership and training of portfolio team members.  Enjoy a flexible, hybrid work environment that combines time in the office, on property site visits and remote work.   Duties and Responsibilities :

• Builds relationships with assigned customers, sets rental rates, negotiates and enforces lease agreements.
• Provides leadership and works closely with the portfolio team members to ensure an exceptional customer experience is provided and takes care of any client issues.
• Becomes the escalation point for addressing late payments and handling operating expenses.
• Terminates leases and initiates eviction proceedings.
• Oversees maintenance tickets and addresses any ‘stale’ tickets.
• Efficiently manages time to focus on essential activities to ensure client satisfaction, lease renewals, and portfolio growth.
• Work with clients to ensure they are leveraging our services and convert them to Realty / Referral Partner Leads.
• Ensures customer satisfaction through ongoing communication and relationship management.
• Develops and maintains strong customer relationships, both within new and existing vendors.
• Represents clients in matters involving third parties.
• Develops and shares best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.
• Maintains fiduciary responsibilities for clients.
• All other duties as assigned.

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