Lead Assistant Reproduction & Mail Services - Mon - Fri 2pm-11pm

Office Services Lead

Williams Lea is hiring for an Office Services Lead for our New York City office to work Monday to Friday 2 : 00 pm to 11 : 00 pm! Pay : $20.90 - $22.00 / hour

Benefits include various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug), 401k Retirement Savings Plan Including Employer Match, Paid Time Off (PTO), Life Insurance, Paid Parental Leave, Short-term & Long-term Disability, Healthcare & Dependent Care Flexible Spending Accounts, Domestic Partner Coverage, Commuter Benefits, Legal Assistance, Employee Assistance Program (EAP), Access to on-site Gym and Caf (Columbus only), Company Provided Parking {ONLY FOR COLUMBUS / WHEELING}, Additional Employee Perks and Discounts.

The Lead Office Services Associate delivers exceptional customer service for our clients. Responsibilities include leading employee(s) and directing workflow for one or more service lines in : reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio / visual, reception, expense processing, accounts payable, or other back-office (administrative, virtual or shared) services, or any other Williams Lea service lines, as needed.

Job qualifications include a high school diploma or equivalent, minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment, experience leading employees in areas of process and policy adherence, and time and absence tracking, experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously, intermediate computer skills required, generally using Microsoft Office, familiar with procedures, software and equipment supporting applicable to service lines, ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills, attention to detail with emphasis on accuracy and quality, ability to handle sensitive and / or confidential documents and information, capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions, ability to make independent decisions and use problem-solving skills and in line with appropriate standards / procedures, excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level, must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment, must be self-motivated with positive can-do attitude.

Job duties include : conducting time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures, communicating with direct reports, manager and client on job or deadline issues, immediately escalating operational problems or issues to Supervisor or Manager, handling client concerns and being able to problem-solve resolutions in accordance with policies and procedures, intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates, ensuring team provides outstanding service to client, while building strong customer relationships, producing required reports on schedule, assisting the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming / outgoing activities, expansive administrative support requests), conducting and overseeing quality assurance process to maintain efficient workflow and assure client satisfaction, monitoring workflow to ensure jobs are completed efficiently, accurately and within deadlines, assessing incoming requests selecting the best equipment and / or resources for successful completion, making sure team follows standard operating procedures, training new employees on policies and procedures, loading copiers with paper and toner as needed, maintaining all logs and reporting documentation as required, additional duties may include client or manager requests, such as setting-up conference rooms with audio / visual equipment and / or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and / or visitor check-in, support large or complex projects, immediate client requests, etc., must be able to lift up to 50 lbs. on a regular basis, adhere to Williams Lea policies in addition to client site policies, use equipment and supplies in a cost-efficient manner.

Working conditions include : position operates at sites with maximum of 24 / 7 operations. Individual shift requirements will vary by site, ability to work overtime as needed, work is performed in a professional work environment, professional attire required, hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner, must be able to work standing up all or most of the time.

Who we are : In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic / civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.